Quality system

The general objectives of the Quality Management System are:

  • Maintaining an effective Quality Management System of the Pan-European University “APEIRON” in accordance with international standards ISO 9001:2008, Guidelines for the application of ISO 9001:2008 in education IWA:2, Standards and Guidelines for quality assurance in the European higher education area ESG-ENQA and Criteria for accreditation of higher education institutions in Bosnia and Herzegovina;
  • Achieving and maintaining a level of quality that enhances the reputation of the Pan-European University “APEIRON” among our students, public and other interested parties;
  • Providing educational-scientific services and the highest quality services in accordance with needs, expectations and abilities of our students and society as a whole;
  • Continuously increasing the satisfaction of our students and society as a whole;
  • Providing compliance of University’s business activities with legal and safety regulations;
  • Providing safe and healthy environment for all employees;
  • Continuously improving business processes, systems and skills.
  • The quality objectives are established at all relevant functions and levels within the University.

In order to fulfill its mission, Pan-European University “APEIRON” continuously monitors, analyzes and improves its processes through:
Feedback analysis;

  • Monitoring of teaching process realization;
  • Student efficacy analysis;
  • Monitoring of service process realization;
  • Application of methods and techniques for quality improvement;
  • Business plan monitoring and analyzing;
  • Conducting internal audits;
  • Performing corrective and preventing actions.

In this way, a continuous improvement of the established quality management system is ensured.

External evaluation of the quality system

Report on external evaluation (RS HEAA number: 148-7/15), (


The winner of the Oxford Prize

The organization “European Business Assembly” from Oxford has awarded Pan-European University “APEIRON” from Banja Luka with the European award for quality in education at the 48th promotion of awards “Socrates”, which is traditionally being awarded annually, during the Summit of leaders in Oxford. Darko Uremović, President of the Management Board, has received the award „United Europe“, which represents the most respected international reward for personal achievements in community development, as well as for personal contribution to the development of European integration.
Pan-European University “APEIRON” has received this award for “… education system that has taken over the best examples of the educational processes of higher education institutions in Europe, and also as an appreciation for professionalism of the teaching staff, the quality of research work and the introduction and implementation of international standards and programs …”. The award consists of medal, statue and charter. At the ceremonial awarding, held on 20th June at the Oxford University, this award received LL.M. Siniša Aleksić, Director of the Pan-European University and Darko Uremović, project manager for the development and President of the Management Board. Medals and charters, together with statues that symbolize freedom and European unity, were presented to the Pan-European University representatives by Wil C. Goodheer, Prof. Dr., President of the international university from Vienna and the Club of Rectors of Europe, and John Netting, Director General, Europe Business Assembly and Professor at the Magna Carta College from Oxford.

The international standard of quality

The University introduced the international standard of quality management ISO 9001:2008 in higher education, adult education, scientific research and experimental development. The University is certified by the accreditation body TÜV Rheinland InterCert Kft. on 8th August 2011 under the number 75 100 50210. Policy of quality realization of the Pan-European University, in the field of higher education, represents a priority of the overall business policy of the institution, and has as its aim a continuous improvement, by meeting the requirements and needs of students, academic and business partners, employees and society as a whole as much as possible.

„WEBOMETRICS“ ranking list

On the influential world ranking list “Webometrics Ranking” (www.webometrics.info), created according to the extent of internet activities of universities and colleges, including more than 20 thousand higher education institutions, Pan-European University “APEIRON” Banja Luka is ranked among the best higher education institutions in Bosnia and Herzegovina and neighboring countries. Ranking list included all the information on higher education institutions published on the internet, the number of published teachers’ and students’ papers on the internet, students’ internet activities, dynamic of information displaying, etc. The aim of the ranking list is to evaluate to what extent universities and colleges are active participants in the information society of the 21st century.

Internal evaluations of the quality system

According to the Standards and Guidelines for quality assurance in the European higher education and Criteria for accreditation of higher education institutions in Bosnia and Herzegovina, the institution conducts continuous processes of self-evaluation and evaluation of the quality of its study programs, teaching processes and customer satisfaction measurement. In order to successfully meet this requirement, in accordance with the procedures for ensuring the quality of higher education institution and self-evaluation criteria, continuous surveys among students from different areas are being conducted. Therefore, at the Pan-European University, in the system of quality assurance, a set of surveys, conducted among students, has been established and the rules of processing and interpreting survey results have been defined:

  • Evaluation of the study program and study organization (the goal of the survey is students’ evaluation of their study program as a whole, which contributes to a better planning of changes, curricula improvement and organization of studies in the study program, which, furthermore, contributes to the improvement of the program quality in general, and adaptation of the study programs to the students’ needs);
  • Evaluation of courses and academic staff (evaluation of courses, that is, of separate program activities contributes to a better planning of changes in the curriculum of a separate course, and furthermore contributes to the improvement of the curricula, while the evaluation of the teaching staff, that was included in the course processing, contributes to an overall consideration of the work quality of the teaching staff, HR policy, and the improvement of human resources of the teaching staff);
  • Assessment of services, institution and general conditions of studying (the goal of the survey is, apart from involving students into quality assessment, to gather information on the work of professional-administrative services and define measures for the improvement and upgrade of work);
    Students’ psychological profile;
  • Motivational and marketing factors for choosing Pan-European University (the goal of the survey is to investigate motivations, views, needs and opinions of students when choosing to enroll at the Pan-European University);

Market positioning of graduates.

The main objective of the quality system is the assurance that the Pan-European University “APEIRON” ensures the provision of educational services, scientific research activities and non-teaching activities of high quality to its students and all interested parties, respectively. Quality Management System is designed in order to meet the requirements of international standards ISO 9001:2008, following Guidelines IWA:2 for the application of ISO 9001:2008 in education and the standards and guidelines for quality assurance in the European higher education ESG-ENQA



(back <<)